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Order Confirmation and Tracking
After you place an order, you will receive an email confirmation. You will receive a second email upon shipment (or partial) shipment of your order. These emails will contain your order number along with information you can use to track the status of your order.
Please note that Items ordered together are not necessarily shipped together and may be received separately. Your credit card will not be charged until your order or applicable portion of your order is ready for shipment, which may be 1-2 days prior to actual shipment.
Shipping costs are nonrefundable unless the return is a result of our error. Additional shipping charges may apply if we need to reship a package that is returned to us due to delivery problems.
Payment Methods
We accept VISA, MasterCard, American Express and Discover. We also accept debit cards with a VISA or MasterCard logo.
Sales Tax
We automatically charge and withhold sales tax of 8.625% for orders to be delivered to addresses within the State of New York.
Changing/Canceling Your Order
If you need to change or cancel your order, please email us at orders@hamptonshound.com
or call (212) 564-5949. If your order has already shipped, you may follow the procedures set forth in our Return Policy.
Order Verification
It is important that you provide us with a valid email address and phone number when placing your order. For the protection of cardholders, we will occasionally delay the shipment of an order pending our ability to verify the order with you.
Shipping Information
Shipping Methods/Times
We generally use UPS Ground or Fed Ex Ground for shipments to the contiguous 48 states and Hawaii, Alaska and Puerto Rico. UPS Worldwide is used for
all international shipments. We are currently unable to ship to P.O. Boxes or APO/FPO addresses.
Please be sure that someone will be able to accept delivery at the shipping address during normal delivery hours. If delivery is unsuccessful, shipping costs are nonrefundable unless the delivery problem was a result of our error. Additional shipping charges will apply if we need to reship a package that is returned to us due to delivery problems.
Our standard delivery time is 10 to 14 days for in-stock, non-serviced items. Please note that items sent directly from our suppliers, custom orders and/or oversize items may take longer. Our shipping prices are based on amount of total purchase. Items ordered together may not arrive in the same box.
If you will not be at your shipping location to sign for your package, we suggest you have your package shipped to your workplace, a business, or any location where someone can sign for your package. If you would like your package to be left without a signature, please indicate this in the special instructions for your order. Hamptons Hound cannot be responsible for the loss or damage of packages delivered without a signature.
Shipping Rates
For orders over $800, shipping charges will be calculated and emailed to you prior to completion of the order.
*For international shipments, add $25 to standard shipping rates
For overnight orders please add $30 to standard shipping rates
For 2nd Day orders please add $20 to standard shipping rates
**Shipping costs for oversized, overweight or some custom items will be emailed before order processing is completed.
Please note that UPS charges approximately 50% more for deliveries to certain remote areas. If we determine that the actual shipping costs will be substantially more than the calculated shipping rate, we will contact you for approval to make an adjustment prior to shipment.
For NY State residents, sales tax of 8.625% must also be added.
International Customs Charges
We are required by law to reveal the contents of international packages and to state the full value of the shipment, even if the package contains a gift. Customs charges may be levied when the package reaches your country. Please be aware that customs inspections by your country may result in delays in the receipt of your order.
You are responsible for any duties, tariffs or taxes that may apply. We are not responsible for these charges and cannot provide estimates as to what these charges may be. You may wish to contact your local customs office for further information. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your local customs office to see if your country permits the shipment of our products to your country. If for any reason the package is seized by customs officials, we will not issue you a refund unless all products are returned to us in their original condition. If the package is returned to us by customs officials, you are still responsible for any shipping charges.
Non-Deliverable, Refused + Unclaimed Orders
If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, we will attempt contact via phone and/or email if provided. If no response is received, the customer will be charged with the appropriate shipping charges and a 30% restocking fee. Please make sure that the shipping information on your order is correct and that someone will be available to receive your package. All orders that require re-shipping at the request of the customer, whether for returned, refused, unclaimed, or undeliverable packages will require an additional re-shipping charge.
Return Policy
If you are not satisfied with the product (or if you receive a damaged or incorrect product), you may return the item to us in its original condition and packaging with original tags within 14 days of receipt of your shipment for an exchange or refund. Shipping costs are nonrefundable unless the return is a result of our error. In the case of refunds, we will promptly issue a refund to the credit card used for purchase upon receipt of your returned product.
This return policy applies to all orders shipped to the United States (including Puerto Rico) and Canada. All orders shipped to other international locations are final.
How to Return or Exchange an Item
If you would like to return or exchange an item, simply follow the instructions below:
- Email us at orders@hamptonshound.com
or call us at (212) 564-5949. We will provide you with an RMA (Return Merchandise
Authorization) number and a return address.
- Please write very visibly your RMA # on the outside of the package.
- Include a copy of the email you received from our returns department in the package. Packing slips are required for all returns.
- Pack and securely seal the merchandise in the original package if possible. We recommend that you return the item via an insured carrier (e.g., FedEx, UPS, USPS Parcel Post) and that you insure the item for its full value. Postage or courier fees for the return shipment must be prepaid. This will provide you with recourse on your package, as we cannot accept responsibility insure the full amount of the merchandise you are sending back to Hamptons Hound for packages that we do not ship ourselves. We will provide you with a prepaid UPS return label if the return is a result of our error.
- Exchanges/Refunds are processed within 14 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/refund is processed.
We have the right to deny a credit if the merchandise returned does not meet our return policy requirements.
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